How fast does your firm answer a new inquiry? We'll test it, at no charge.
For Michigan law, insurance and CPA firms. We send a few test inquiries by phone, web form and email, then hand you a 1-page scorecard in 5 business days.
What we test
About 6 test contacts in total, so your staff isn't burdened.
What you get: a 1-page Intake Speed Scorecard
- Answer rate in business hours and after hours
- Time to first reply for web form, email and chat
- Whether a next step was offered
- Follow-up attempts over 72 hours
- A letter grade per channel
- One "fix this first" item
- A rough monthly cost range, calculated from your own numbers
Intake Speed Scorecard (Sample)
| Channel | First response | Next step offered | Follow-ups in 72 hrs | Grade |
|---|---|---|---|---|
| Phone, business hours | 4 min | Yes | 3 | A |
| Phone, after hours | Voicemail | No | 1 | D |
| Web form | 6 hrs | Yes | 1 | C |
| 1 day | No | 0 | F | |
| Chat | Not offered | n/a | n/a | n/a |
Fix this first: answer after-hours calls.
Sample. Illustrative layout, not a real firm.
How it works
Request
About 2 minutes, using the form below.
We confirm a test window with you by email.
We test
A few plain, generic inquiries across your channels.
You get your scorecard within 5 business days.
Optional: a 15-minute walkthrough call.
How we test, and what we never do
We only test firms that request it on this form and tick the consent box.
Test inquiries are plain and clearly generic. No invented injury or legal facts, no fake claims, nothing that could start an attorney-client relationship.
Afterward, we tell you which inquiries were ours.
We log timing only. We don't record calls.
Request your Intake Speed Check
About 2 minutes. No card, no contract.
Straight answers
Your choice. Tell them ahead of time or not. Either way, we tell you afterward which inquiries were ours.
Rather talk first?
Book 15 minutes